Terms & Conditions

Terms and Conditions of Supply
Animal Orthopaedics Ltd T/A Veterinary Orthopaedics Issue 2 · 23 September 2026
1 · Introduction
1.1 These Terms govern the supply of Goods by Animal Orthopaedics Ltd T/A
Veterinary Orthopaedics (“the Company”) to the Customer, and, where applicable,
the Customer’s use of the Company’s website.
1.2 These Terms, together with the Company’s Privacy and Cookies Policy and
Returns Policy, constitute the entire agreement between the parties and supersede
all previous agreements relating to the supply of Goods and website use.
1.3 The Company may amend these Terms from time to time. The version in force at
the date of the Customer’s order applies to that Contract. Where changes are
required to comply with law or regulatory requirements, the Company will provide
reasonable advance notice and explain the Customer’s right to cancel if the
Customer does not accept the revised Terms.
1.4 If the Customer cancels under clause 1.3, the Customer may cancel the Contract
in whole or in respect of Goods not yet received. Goods already received must be
returned at the Company’s cost, and the Company will provide a full refund including
delivery charges.

2 · Definitions
2.1 In these Terms:
*Company: Animal Orthopaedics Ltd T/A Veterinary Orthopaedics, as
identified on the invoice or Order Confirmation.
*Customer: The veterinary practice or individual to whom the Company
agrees to supply Goods.
*Consumer: An individual acting wholly or mainly outside their trade, business,
craft or profession.
*Trader: A person acting for purposes relating to their trade, business, craft or
profession.
*Goods: The products supplied by the Company under these Terms.
*Contract: The contract formed in accordance with clause 4.
*Writing: Letter, email, SMS, facsimile or similar communication.

3 · Basis of Contract
3.1 These Terms apply to the exclusion of any other terms the Customer seeks to
impose or incorporate, or which are implied by trade, custom, practice or course of
dealing.

3.2 Goods are supplied on the basis that the Customer is solely responsible for
determining their suitability for the intended purpose.
3.3 Where the Customer is a Consumer, nothing in these Terms affects statutory
rights. Clauses 9, 13 and 14 apply only to the extent permitted by law.

4 · Orders and Acceptance
4.1 The Customer’s order constitutes an offer to purchase Goods in accordance with
these Terms.
4.2 For website orders, the Company will acknowledge receipt by email. The
Contract is formed only when the Company issues an Order Confirmation confirming
dispatch.
4.3 If the Company cannot supply the Goods—due to lack of stock, discontinuation,
inability to meet the requested delivery date, or pricing error—the Company will
notify the Customer and will not process the order. Any sums paid will be refunded
promptly, including delivery charges.
4.4 The Customer must comply with all applicable export control and embargo
restrictions published by the UK Government.

5 · Price
5.1 Goods will be invoiced at the price prevailing on the date of dispatch.
5.2 Prices may be amended without prior notice.
5.3 Prices are exclusive of VAT, which the Customer must pay in addition.
5.4 The Customer is responsible for all taxes, duties, import charges or other fees
imposed by the Customer’s jurisdiction.

6 · Payment
6.1 Payment is due strictly 30 days from the date of invoice unless otherwise agreed
in Writing.
6.2 All payments must be made in sterling (£), in full, without setoff or deduction
except where required by law.
6.3 Cheques are deemed paid only when cleared into the Company’s bank account.
6.4 If payment is not made by the due date, the Company may: (a) suspend further
deliveries; (b) allocate any payment received to outstanding invoices as it sees fit; (c)
charge interest at 2.5% per month until payment is made in full, with notice of
interest served in Writing.
6.5 The Company may set off any sums owed by the Customer against sums
payable by the Company to the Customer.

7 · Breakages, Shortages and Returns
7.1 Any obvious shortages or suspected damage must be recorded on the delivery
note at the time of delivery.
7.2 Claims for missing or damaged Goods must be reported within five working days
of delivery.
7.3 Where independent transport is used, failure to sign for or note damage may
prevent the Company from pursuing a claim, and the Customer may be liable for
resulting loss.
7.4 Returns are accepted only with prior written consent.
7.5 Consumers may cancel the Contract within 14 days of receiving the Goods.
Goods must be returned, and the Company will refund the price paid including basic
delivery costs.
7.6 Where the Customer cancels under clause 1.4, the Company will bear the cost of
return.

8 · Delivery
8.1 Delivery dates are estimates only.
8.2 The Company is not liable for any loss, injury, damage or expense arising from
delay in delivery.
8.3 Time of delivery is not of the essence.

9 · Title and Risk
9.1 Title to the Goods passes only when the Company receives full payment.
9.2 Risk passes on receipt and acceptance of the Goods by the Customer.
9.3 Until title passes, the Customer must store Goods separately, keep them
identifiable, and not dispose of them other than in the ordinary course of business.
The Company may recover Goods and enter premises on reasonable notice to do
so.

10 · Manufacturer Guarantees
10.1 Some Goods carry manufacturer guarantees. Details are provided with the
Goods. These guarantees supplement, not replace, statutory rights.

11 · Insolvency
11.1 This clause applies if the Customer: (a) enters into any arrangement with
creditors, becomes bankrupt, or goes into liquidation other than for solvent
reconstruction; (b) has assets seized or a receiver appointed; (c) ceases or threatens
to cease trading; or (d) the Company reasonably believes such events are imminent.

11.2 The Company may cancel the Contract or suspend deliveries without liability. All
unpaid sums become immediately due.

12 · Suspension and Termination
12.1 The Company may suspend or terminate the Contract, or suspend, cancel or
amend any website account, at its discretion.
12.2 The Customer must not attempt to circumvent any suspension or prohibition,
including by creating or using another account.

13 · Customer Indemnity
13.1 The Customer indemnifies the Company against all loss, damage, costs, legal
fees and expenses arising from misuse of the Goods, breach of legislation relating to
their use, or breach of the Contract.

14 · Liability
14.1 Nothing limits or excludes liability for: (a) death or personal injury caused by
negligence; (b) fraud or fraudulent misrepresentation; (c) breach of section 12 Sale
of Goods Act 1979; (d) any liability that cannot lawfully be limited.
14.2 Subject to clause 14.1, the Company accepts no liability for misuse or incorrect
use of the Goods.
14.3 Subject to clause 14.1, liability for defects is limited to the invoice price of the
relevant Goods.
14.4 Subject to clause 14.1, the Company is not liable for consequential loss, indirect
loss, or loss of profits.

15 · Website Use
15.1 Customers registering an account must ensure all information is accurate and
notify the Company immediately of any unauthorised use.
15.2 The Customer must not use another person’s account without permission or
impersonate any person.
15.3 Passwords must be kept confidential. Disclosure must be reported immediately.
15.4 The Customer is responsible for all activity arising from failure to keep
passwords confidential.
15.5 The Customer must not use the website unlawfully, fraudulently, or in a manner
infringing thirdparty rights.
15.6 All intellectual property rights belong to the Company or its licensors. Content
may not be reproduced without written permission.

15.7 The Company does not warrant completeness or accuracy of website content
or availability of services and may alter or discontinue services at any time without
compensation.

16 · Force Majeure
16.1 The Company is not liable for delay or failure caused by events beyond its
reasonable control.
16.2 If such delay continues for a substantial period, either party may terminate the
Contract by written notice.
16.3 Upon termination under clause 16.2, the Company will refund the price of
Goods not supplied. Payment obligations already due remain payable.

17 · Assignment and ThirdParty Rights
17.1 The Company may transfer its rights and obligations without affecting the
Customer’s rights.
17.2 The Customer may transfer rights or obligations only with the Company’s
written consent.
17.3 These Terms do not confer rights on any third party.

18 · Severability
18.1 Each clause operates separately. If any clause is found unlawful or
unenforceable, the remainder continues in force.
18.2 If part of a clause is unlawful, that part is deemed deleted and the remainder
continues.

19 · Notices
19.1 Notices must be in Writing and sent to the registered address or email address
of the receiving party. Emails are deemed received on the next working day.
19.2 This clause does not apply to service of legal proceedings.

20 · Governing Law and Jurisdiction
20.1 These Terms are governed by English law.
20.2 The parties submit to the exclusive jurisdiction of the courts of England.

21 · Statutory Information
21.1 The Company is registered in England and Wales. Registration details, VAT
numbers and registered office addresses are shown on invoices. The Companies
House register is available at companies house